Shipping policy
Shipping Policy — FirstNeed.shop
At FirstNeed, we ensure safe, fast, and reliable delivery of your baby essentials across Pakistan. Every order is packed with care to protect the soft and delicate items inside.
1. Delivery Time
We deliver across Pakistan through trusted courier partners.
- Major Cities: 2–4 working days
- Other Cities / Towns: 3–6 working days
- Remote Areas: 5–7 working days
Delivery may be delayed during sale seasons, weather issues, or courier load.
2. Shipping Charges
- Standard Delivery: PKR ___ 250
3. Cash on Delivery (COD)
We offer Cash on Delivery throughout Pakistan.
Please ensure your number is active for verification and delivery calls.
4. Order Processing Time
- Orders are processed within 24 hours (working days only).
- Orders placed after 5 PM or on weekends/holidays will be processed on the next working day.
5. Order Tracking
Once your order is packed and dispatched, you will receive a tracking number via:
- SMS
You can track your parcel on the courier’s website.
6. Delivery Attempts
The courier will make 2 attempts to deliver your order.
If unreachable, the parcel may be returned to us. You can request re-delivery by contacting our support team.
7. Wrong Address / Incomplete Information
Please provide complete and accurate delivery details.
We are not responsible for delays or returned parcels due to:
- Wrong address
- Missing house number
- Incorrect phone number
- Customer not available
8. Damaged Parcel on Delivery
If the parcel is damaged or opened at the time of delivery, please refuse to accept it and contact us immediately.
This helps us file a complaint with the courier.
9. International Shipping
Currently, we do not offer international shipping.
Pakistan-wide delivery only.
10. Need Help?
If you have any questions, feel free to reach us anytime through:
- Website contact form
- We’re here to give Pakistani moms a smooth, reliable shopping experience ❤️